Customer Support Outsourcing
The Best Outsourced Customer Support on the Planet
Great customer support outsourcing is the key to success. That's why top brands trust their customers to us. SourceUp and outsource your customer support process with ModSquad.
Remember when 'service' actually meant service?
Customer Support Outsourcing without the Sacrifice
Forget everything you know about outsourcing customer support. Stop making trade-offs. Saving money doesn't have to mean cutting quality, losing control, or being anchored to a slow vendor. When you SourceUp with ModSquad, we put you in the driver's seat.
Wherever you're going, we know the fastest way there.
Highest CSAT, Lowest TCO
Inspire loyalty and word-of-mouth without breaking the bank. You no longer have to sacrifice quality for cost. Save up to 25% over traditional BPOs.
AI-Powered Efficiency
Stay at technology's cutting edge through ongoing optimization. We cut through the hype and deploy functional solutions that keep you future-proof.
Unrivaled Agility
Seize opportunities, enter new global markets, scale up on-demand. Pivot. Our services are designed to be fast and friction-free so you can be too.
ModSquad's Customer Support Outsourcing by the Numbers
When it comes to measurable results, traditional customer support outsourcing companies are nowhere close.
2x Faster
We ramp up teams faster than any outsourcer on the planet. Just ask Spotify.
55+ Languages
No matter what language your customers speak, we speak it too.
1% Shrinkage
Forecasting headaches are a thing of the past with our on-demand staffing.
~20% Savings
Forget the inefficient FTE model and scheduling Tetris. Our Mods are 100% utilized.
The ModSquad Recipe for Customer Support Outsourcing Success
Our approach has three key ingredients that make sure you save money and continuously improve customer support.
Data-Driven Outcomes
We're all about the outcome. And we drive towards them by getting detailed on the data.
Continuous Optimization
We're iterative by nature. So we use data to recalibrate as we go to optimize results.
Blended Support
It's simple: automate where you can, use humans where you must.