Trust Center
ModSquad handles sensitive data and front-line interactions for brands around the world, so we hold ourselves to documented standards and publish them openly. This is your single source for the agreements that govern our work together and how we handle and protect your data.
Agreements & Terms
The contracts and binding terms that govern an engagement — kept separate from the operational policies in the other sections.
Security & Compliance
ModSquad operates a SOC 2 Type II program with documented controls across access management, change management, vulnerability management, and incident response.
- Access Control Policy
- Acceptable Use Policy
- Approved Software Policy
- BYOD Security Policy
- Clean Desk Policy
- Encryption Policy
- Firewall Policy
- IT Asset Management Policy
- IT Change Management Policy
- IT Security Incident Management Policy
- IT Vendor Management Policy
- Logging and Monitoring Policy
- Network Policy
- Password Policy
- Risk Assessment Policy
- SDLC and Change Management Policy
- Security Awareness Policy
- Workstation Security Policy
Privacy & Data Protection
How we classify, retain, handle, and protect personal and confidential data. Our public Privacy Notice covers the basics that apply to everyone.
Responsible AI
How ModSquad uses AI in operations and governs AI development. Your data is not used to train third-party models.
Privacy & Data Protection
Our public Privacy Notice covers the data practices that apply to everyone.
Need something you don't see here?
Email trust.center@modsquad.com and we'll route you to the right document — or the right person.
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