ShipStation
Flexible staffing for e-commerce shipping support.
Flexible
Staffing Scaling
Seasonal
Peak Coverage
The Challenge
ShipStation, the leading shipping software for e-commerce, experienced significant seasonal spikes in support demand — particularly during holiday shipping seasons and major sales events.
The ModSquad Solution
ModSquad's hourly staffing model let ShipStation scale support up during peak seasons and scale back down without penalty. Our Mods became experts in shipping logistics, e-commerce platforms, and carrier integrations.
The Outcome
ShipStation achieved flexible staffing scaling that matched their actual support demand — no overstaffing during quiet periods, no understaffing during peaks.