Roll20
Managing explosive growth in tabletop gaming.
500%
Ticket Surge Managed
24/7
Support Coverage
The Challenge
Roll20, the leading virtual tabletop platform for online pen-and-paper gaming, experienced massive growth that brought a 500% surge in support tickets. They needed a partner who could scale rapidly and understand their gaming community.
The ModSquad Solution
ModSquad deployed a team of gaming-savvy Mods who understood the platform and the tabletop gaming community. Our hourly staffing model allowed Roll20 to scale support precisely with demand — ramping up during peak periods and scaling back without waste.
The Outcome
ModSquad successfully managed the 500% ticket surge while maintaining quality support that kept Roll20's passionate community engaged and satisfied.