Flybrix
Transforming support into a revenue driver.
75%
Ticket Reduction
35%
Revenue Impact
The Challenge
Flybrix, maker of rebuildable drones from LEGO bricks, was experiencing high support ticket volume that strained their small team and impacted customer satisfaction.
The ModSquad Solution
ModSquad optimized Flybrix's support operations through better knowledge base content, proactive customer communication, and efficient ticket routing. Our Mods turned support interactions into opportunities for product education and upselling.
The Outcome
A 75% reduction in support tickets through self-service optimization, plus a 35% positive impact on revenue through support-driven product recommendations.