Summer Seasonal Support Solved

Ah, the summer holiday season. For many of us, it’s a time to plan and dream.

For CX leaders, it’s a time for nightmares and dread.

Filling the gaps while members of your support and moderation teams enjoy a break is no vacation for you. Scheduling is like a game of Tetris on hard mode. Onboarding is a logistical nightmare. Even if you manage to provide minimal coverage for your tickets or content load, what happens if there’s an unplanned crisis or success?

The short window makes it undesirable to bring more talent in-house. Traditional BPOs and call centers lack the agility and desire to make short-term projects work.

Fortunately, there’s a solution – ModSquad. We have everything you need.

Short-Term Summer Support Checklist:

What you get is high-quality, low-cost support and moderation exactly when and where you need it without sacrificing control.

And you still get the same data-driven, technology-focused expertise that you’d get on longer projects.

Best of all, once summer is over, having that MSA in place means you can always call us to swoop in and help with coverage or stick around and optimize your workflows and software stack.

So stop sweating the summer holiday season – we’ve got a refreshing solution. Let’s start planning it now.