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The ModSquad Blog

Mod of the Month January 2026
Mod of the Month – Jan 2026
Bestofus Festivus 2025
Bestofus Festivus 2025
Mod of the Month November 2025
Mod of the Month – November 2025
Extra Life 2025
Get Ready for Extra Life 2025 on November 14th!
Digital Trust
Support, Moderation, and the Fight for Digital Trust
Mod of the Month October 2025
Mod of the Month – October 2025
Mod of the Month September 2025
Mod of the Month – September 2025
Mod of the Month August 2025
Mod of the Month – August 2025
EdTech Support
Why Traditional Support Doesn't Make the Grade in EdTech
Mod of the Month July 2025
Mod of the Month – July 2025
Multilingual Support in Travel
How Travel Brands Can Get Multilingual Customer Support Right
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Right-Sized Gaming Support
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Moderation Challenges and Solutions in the Travel and Tourism Industry
Modular Support in Travel
How Modular Support Solves the Top 3 Travel Industry Challenges
Modern Traveler
The Modern Traveler Won't Wait.
Mod of the Month May 2025
Mod of the Month – May 2025
Mod of the Month April 2025
Mod of the Month – April 2025
Gaming Trends 2025
Gaming Trends 2025
Gaming Communities
How to Keep Gaming Communities Engaged, Safe,and Toxic-Free
Gaming player support challenges
3 Challenges for Player Support in the Global Gaming Market
Human Factor in Trust and Safety
The Human Factor in Trust and Safety
Data in Trust and Safety
Harnessing the Power of Data in Trust and Safety
Mod of the Month March 2025
Mod of the Month – March 2025
Omnichannel Support in E-Tail
Master Omnichannel Support in E-Tail
AI-driven content moderation
AI-Driven Moderation
Language Support in E-Tail
How a Lack of Language Support Hurts E-Tail Business
Support and E-Tail Revenue
How Support Can Make or Break E-Tail Revenue
E-tail Support Strategies
3 E-tail Support Strategies for Peak Season Success
Mod of the Month February 2025
Mod of the Month – Feb 2025
Susie South Porter, moderation pioneer
Saying Farewell in Retirement to Susie South Porter, A Chat Room Moderator Pioneer
Zendesk customer satisfaction improvement strategies
10 Keys to Improving Customer Satisfaction with Zendesk
Best Call Center Location
The Best Call Center Location For 2025
Mod of the Month January 2025
Mod of the Month – Jan 2025
Bestofus Festivus 2024
Bestofus Festivus 2024
Mod of the Month November 2024
Mod of the Month – November 2024
Extra Life 2024
Get Ready for Extra Life 2024 on November 2nd!
Mod of the Month October 2024
Mod of the Month – October 2024
Mod of the Month September 2024
Mod of the Month – September 2024
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The True Cost of Customer Support: A Complete Guide to Managing and Reducing Costs
Mod of the Month August 2024
Mod of the Month – August 2024
Mod of the Month July 2024
Mod of the Month – July 2024
Globee Award 2024
Modsquad Wins Another Globee for Customer Service Outsourcing
Mod of the Month June 2024
Mod of the Month – June 2024
Mod of the Month May 2024
Mod of the Month – May 2024
Optimize Support Costs in Mobility
How to Optimize Support Costs in the Mobility Industry
Mod of the Month April 2024
Mod of the Month – April 2024
Customer Support Performance Metrics and KPIs
The Customer Support Performance Metrics and KPIs – That Actually Matter
Customer Support in Mobility
Rise to the Road: How Customer Support Meets Three Key Challenges in Mobility
Continuously Improve Customer Support
How To Continuously Improve Customer Support
Mod of the Month March 2024
Mod of the Month – March 2024
Customer Support Automation
How To Automate Customer Support
Gaming Trends 2024
Gaming Trends 2024
Zendesk and ModSquad Customer Data
Make the Most of Customer Data with Zendesk and ModSquad
Mod of the Month February 2024
Mod of the Month – February 2024
Customer Support Strategy
How To Create A Knockout Customer Support Strategy
Customer Support Models and Tiers
The Different Customer Support Models And Tiers You Need To Be Aware Of
Beyond Self-Service Support
Beyond Self-Service Support
AI as a Co-worker
Meet AI, Your New Co-worker
Calculating the True Cost of FTE in Outsourced CX
Calculating the True Cost of FTE in Outsourced CX
Hidden Costs
The Hidden Costs of Traditional Outsourcing
Nobody Gets Fired
Nobody Gets Fired Hiring A Call Center
SaaS Customer Support
Customer Support with SaaS
Gorgias Customer Support
Scaling Customer Support with Gorgias and ModSquad
Summer Seasonal Support
Summer Seasonal Support Solved
Extra Life 2024
Thank You for Supporting Extra Life 2024
Mobility Support Infrastructure
Get the Right Support Infrastructure for Mobility
Digital Trends 2024
Top 5 Digital Trends of 2024
Traditional Outsourcing
Traditional Outsourcing's Outdated Approach to CX
CSAT in Mobility Services
Why CSAT Matters in Mobility Services
Share of Voice
Why Share of Voice Matters in the Social Media Landscape
Mod of the Month January 2024
Mod of the Month – January 2024
Bestofus Festivus 2023
Bestofus Festivus 2023

For older posts from 2008-2023, check out our archives.